FAQs

Q: How can I contact customer service?
A: You can reach our customer service team through the following methods:

Q: Why does my wheelchair beep three times when I turn it on and the joystick doesn't work?
A: The three long beeps usually indicate an incorrect mode selection. To use the joystick, ensure the wheelchair is set to electric mode. If charging via the joystick, confirm it is also in electric mode. For detailed instructions, watch this video:
How to switch modes

Q: How can I tell if the battery is fully charged?
A: While charging, the light will display yellow-green. Once fully charged, the light will turn solid green.

Q: Can I charge the batteries directly without using the joystick interface?
A: Yes, you can charge the batteries in two ways:

  1. Via the joystick – ensure the wheelchair is set to electric mode.
  2. Directly from the batteries – connect the charger to the battery and ensure a secure connection.
    For more details, visit our YouTube Channel.

Q: How do I easily remove the wheelchair from the shipping box?

  1. Cut the tape on one end of the box.
  2. Lay the box on its side (keep the box in case of returns).
  3. Lift the other end of the box to slide the wheelchair out.
  4. Stand the wheelchair on its rear wheels and remove any remaining packing materials.

Q: How do I mount the controller on the chair arm?
To mount the controller:

  1. Remove the battery by following the manual’s instructions.
  2. Stand the battery on its end opposite the socket to easily see and connect the plug.
  3. Tighten the screw-cap to secure the plug in place.
  4. Reinsert the battery into its rack.

Q: Can the controller be mounted on either the left or right arm?
A: Yes, the controller can be mounted on either arm. Simply move the power cord, as the straps are easy to remove and assemble.

Q: Is it possible to disable the beeping sound when the wheelchair is in reverse?
A: Yes, you can disable the reverse beeping. Please follow the steps in this video:
How to disable the reverse beeping